Top Five Questions
Q.1.1  I've forgotten my username and password. How can I retrieve my login information?  
 

Simply click on "Forgot Password?" under Member Login on the homepage, on the next page, enter your username and a link to reset your password will be emailed to you.

If you need more help, try our video tutorials - click here.

Q.1.2  How do I change my Agency representation in the system?  
 

Please email changes to change@castingnetworks.com.

The following information must be included:

  • Your name and your phone number
  • The Agency you are moving from
  • The Agency you are moving to

IMPORTANT:

The email address you send your request from must MATCH the email in your online profile.

If this information is not in your online profile, you need to log in to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Profile button on the blue bar).

Please Note: If you switch Agencies and are paying for Hosting™ or Direct Cast™ Premium Services, these services will continue uninterrupted. If you would like to cancel any of these services, please contact billing@castingnetworks.com.

 

Q.1.3  How do I update my credit card information on the system?  
 

To update your credit card information on the system, highlight Account from the Welcome Page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

Q.1.4  How do I enter or update my resume?  
 
    1. Go to www.lacasting.com and log in to your account.
    2. Highlight the word Resume in the toolbar and then click Edit Resume in the drop-down menu.
    3. To add a new heading click + Add a new heading here, then save what you've input by clicking on the disk icon to the right of your heading.
    4. To add a credit, click + Add a new credit here and save what you've input by clicking on the disk icon to the right of your credit.
    5. To move your headings or credits up or down, click on the up and down arrows next to each listing.
    6. To edit an existing entry, click on the pencil symbol to it the right of that credit or heading.  When you are finished editing the listing, click on the disk icon to save your changes.

    Figure 1.

    Figure 2.

     

    Also, click here to view our video tutorial.

 

Q.1.5  How do I submit myself to the Direct Cast™ Notices listed on Casting Networks?  
 
  • From the WELCOME screen, click on the DIRECT CAST NOTICES button.
  • View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view Extras jobs, click on EXTRAS ROLES.
  • Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.
  • This will bring you to the SUBMISSION page. Enter your contact phone numbers and your email address at the top of the page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only.
  • Click SUBMIT at the bottom of the page.

If you need more help, try our video tutorials or refer to the Talent User Guide.

 

   
 
Registration & Billing
Q.2.1  Why should I register for a personal account with Casting Networks?  
 

Personal accounts are a valuable career tool for the established actor and beginning actor alike.  A personal account allows you to view and submit yourself to Direct Cast™ projects posted by professional Casting Directors and Independent Filmmakers. You'll also automatically be part of our Talent Scout™ program, in which Agents have access to your profile when they are searching for new clients.  In addition, you can be searchable by Casting Directors, 24 hours a day, which means they have the ability to contact you. Free Mailing Labels, Schools, Coaches and Demo Reel Production Directories, a comprehensive listing of Photographers and free sides are also included. 

As an established actor seeking new representation, you can create personal accounts that will be automatically enrolled in the Talent Scout™ program.  You can choose what type of representation you are looking for, and make your profile available to those Agents. 

Also included in your fee is admission to our monthly Industry Networking Mixers and monthly informational Inside the Industry Seminars. The Industry Mixers feature complimentary drinks and the Seminar guests are working Industry Professionals - usually top Casting Directors.

You'll also save on headshot reproductions and mass mailings, since you will be able to email your headshot and resume anywhere in the world.

All Personal Accounts include:

  • Unlimited Direct Cast™ submissions
  • Media Hosting™
  • Five free video clips if uploaded online
  • Your first headshot posted for free
  • Talent Scout™ program
  • Emailed project notices
  • Your own personal URL
  • The ability to send your profile via email to anyone online
  • Your profile in a database searched by Casting Directors
  • Access to sides for all projects
  • Access to free Mailing Labels 
  • Access to resource Directories
  • The Networker (LA Casting's monthly newsletter)
  • Audition notices texted or emailed directly to your phone
  • Access to Industry Seminars and Mixers
Q.2.2  How do I sign up with Casting Networks?  
 

If you have representation, you should first contact them to create an account for you. If you aren't yet represented, stop by one of our four locations or register online by clicking here.

Q.2.3  Does my child need a work permit? If so, how do I obtain one?  
 

Please refer to these guidelines: http://www.svusd.k12.ca.us/guidance/workpermit.htm

Q.2.4  How much does Casting Networks cost?  
 

For more information about pricing, please click here.

Q.2.5   What methods of payment do you accept?  
 

We accept cash, checks, money orders, Visa and Mastercard. Please make checks payable to Casting Networks. A $25 service fee will apply to all returned checks.

For Media Hosting™, Direct Cast™, or any recurring monthly fee, we accept Visa and Mastercard only. 

Q.2.6  How do I update my credit card information ?  
  To update your credit card information on the system, highlight Account from the Welcome Page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.
Q.2.7  How do I cancel my Direct Cast™ fee or Hosting fee?  
 

Send an email to billing@castingnetworks.com. The email should include your name, the service you are canceling and your reason for cancellation. We will remove the service from your account at the end of that month's billing cycle.

Cancellation requests are processed Monday through Friday, 9:30 a.m. to 4 p.m. and must be submitted at least one business day before your billing date to avoid a charge.

Q.2.8   How do I cancel my membership?  
 

Send an email to billing@castingnetworks.com. The email should include your name and reason for cancellation. Your account will be de-activated, and you will no longer be charged a $10 monthly fee.

Cancellation requests are processed Monday through Friday, 9:30 a.m. to 4 p.m. and must be submitted at least one business day before your billing date to avoid a charge.

Q.2.9   Do I need to set up an appointment to visit one of your locations?  
 

No appointment is necessary, but please be advised that it does take an average of 30 minutes to set up a new account.

   
 
Locations & Hours
Q.3.1   Where are you located?  
 

We currently have three locations to serve you:

LOS ANGELES LOCATION:

200 South Casting Studios
200 S. La Brea Ave.
Los Angeles, CA 90036

Click here for map and directions (Google Map)

Hours: Monday - Friday, 10:00 a.m - 6:00 p.m.

 

VALLEY LOCATION:

Beverly Long Casting

11425 Moorpark Street
Studio City, CA 91602
(enter through parking lot)

Click here for map and directions (Google Map)

Hours: Monday - Friday, 10:00 a.m - 6:00 p.m.

 

Mailing Address ONLY:
Casting Networks
3250 Wilshire Blvd.
Ste. 1800
Los Angeles, CA 90010

 

Q.3.2   What are your business hours?  
 

Casting Studios location: Monday through Friday, 10:00 a.m - 6:00 p.m.
Valley location: Monday through Friday, 10:00 a.m - 6:00 p.m.

   
 
My Account
Q.4.1   I've forgotten my username and password. How can I retrieve my login information?  
 

Simply click Forgot Password? under Member Login on the homepage. On the next page, enter your username and we will email you a link to reset your password.

Q.4.2   How do I change my username and password?  
 
  1. Go to www.lacasting.com and log in with your current username and password.
  2. From the Welcome screen, highlight the word Account in the upper right-hand corner for a drop-down menu.
  3. Scroll down and select Change Login/Password.
  4. When you are finished making changes, click Change.
Q.4.3   How do I update my contact information and sizes?  
 

Log in to your account from www.lacasting.com. On the Welcome screen, click Profile in the upper right-hand corner. When you have finished making your changes, click Save & Continue at the bottom of the page.

Q.4.4   I have multiple accounts. How do I link them?  
 

Log in to www.lacasting.com and go to My Profiles (located under your Frequent Tasks box) and click

Link Profile. From there, enter the username and password of the profile you want to link and click Link.

 

Q.4.5   How do I submit myself to Direct Cast™ project notices?  
 
  • From the Welcome screen, click the Direct Cast™ Notices button.
     
  • View the projects and when you are ready to submit yourself click on the role name located on the left side of your screen in blue. This will open a new window for that role and explain a little more about the project and the roles that are being cast. To view extras jobs click Extras Roles in the upper left-hand corner.
     
  • Click Submit next to the name of the role to submit yourself for a project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR. Casting Directors get annoyed if you submit for roles that are inappropriate for you.
     
  • This will bring you to the Submission page. Enter your contact phone number(s) and your email address at the top of the page. Choose which photo you would like to be the main photo on your submission by clicking the bullet next to Default Photo located beneath the photo. NOTE: All of your photos will be sent with the submission unless you click HIDE PHOTO under the ones you do not want sent.
     
  • When you're ready to submit, click the Submit button at the bottom of the page.
Q.4.6  How do I check the roles I submitted to?  
 
  • From the Welcome screen, click the Direct Cast™ button on the blue bar.
  • Click on the drop-down menu on the right-hand side that starts with All Roles and click on Submitted Roles.
  • The green asterisks next to each role designate your successful submission.
  • To view the submission, click on the role name to the left.

Figure 1.

 

Figure 2.

Q.4.7   What are Submission Videos?  
 

If a Casting Director is requesting a video, there will be an area on the submission page that has the detailed request. You must be signed up for Media Hosting™ in order to submit a video, but it is not necessary to send a video in order to submit on that particular role.

You can upload a video from your media bin or, if you have a webcam or video camera, you can record yourself reading copy or performing a special skill. The video(s) in your media bin will automatically appear on your submission page and you can select it and click Submit.

When you submit a video, you automatically go to the top of a Casting Director's submission page!


Q.4.8   How do I stop getting non-paying and Non-Union notices?  
 

Your Direct Cast™ preferences are based on the Union/Non-Union and "Fit-for-me" criteria you chose when you filled out your Profile. In order to filter non-paying roles, log in and go to the Direct Cast™ page. Using the Advanced Filters button in the upper left-hand corner, change your viewing preferences.

Advanced Filters allow you to have control of what projects you want to view, whether it's Union/Non-Union, Commercial, Print, etc!

 

Q.4.9   How do I stop getting email notices?  
 

Our system is set up so that all members receive emails regarding roles that match their criteria by age range, gender, ethnicity and whether or not the project is Union or Non-Union.

Log in to your account and click on the Profile button. From there, choose your Direct Cast™/XCast Preferences and de-select your email options.

You will now be able to search projects by logging into your account and using Direct Cast™/XCast.

Q.4.10   I've found an Agent! What do I do?  
 

You have two options...

If you'd like to keep your personal account, you should contact your Agent and have them set up an account for you.

If you'd prefer to stop paying for your personal account, you can change it into a represented account. To do so, send an email to change@castingnetworks.com requesting the change along with an email to billing@castingnetworks.com requesting them to stop your monthly charges.

Be sure to include your name (if you have a stage name, please let us know that, too) and your new Agency information.  You get a free main photo update within 30 days of switching Agents.  Please come to one of our locations with your new photo or send it to photos@castingnetworks.com.

**Important Note Regarding Premium Services**  If you decide to cancel your personal account and go with a basic account registered to your Agent, Hosting™ and Direct Cast™ Premium Services are not included.  If you would like to keep Media Hosting™ and Direct Cast™ on your account, you will continue to be billed at $5/month per service ($10 total).  If you would like to cancel any Premium Services, please contact billing@castingnetworks.com.

Q.4.11   How do I change my Agency representation in the system?  
 

You must send an email to change@castingnetworks.com. Please include the following information:

  • Your name and phone number
  • The Agency you are moving from
  • The Agency you are moving to

IMPORTANT: In order for the change to take place, the email address you send your request from must match the email address in your online profile. If this information is not in your online profile, you need to enter it into the appropriate field on the Profile screen (accessible by clicking on the Profile button at the top of your homepage).   

Photo Changes: Your first photo with any Agency is free. After you change agencies, you have 30 days to update your main photo free of charge.  Please come in to one of our offices to redeem the free photo or email it to photos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.   

Please Note: If you switch agencies and are paying for Hosting™ or Direct Cast™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact
billing@castingnetworks.com.

Q.4.12   Will I be able to see what my Agent has submitted me for?  
 

No, you will not be able to see what projects your Agent had submitted you for. Contact your Agent for that information.

Q.4.13   What happens to my account if I leave or my Agent drops me?    
 

Please call our office to re-register your account as a Personal Account to avoid having your account archived.

Q.4.14  How do I add LA Casting to my email safelist?  
 

For more information, please click here.

 

Q.4.15   How do I get technical support?    
 

Technical support for talent is available Monday through Friday, 10 a.m. to 6 p.m. PST, excluding major holidays. Call (323) 462-8200, ext. 353. If you prefer to use email, please contact us at talentsupport@castingnetworks.com.

   
 
My Photos
Q.5.1   What's the difference between a Premiere photo and additional photos?  
 

Your Premiere photo is the one most closely associated with your profile. This is the photo that will appear first when you are submitted or searched for in the system. Additional photos can be viewed from within your profile. These are used to show different looks to Casting Directors and Agents. You have the ability to choose your Premiere photo each time you submit yourself for a job through Direct Cast™ so that you can be more specific to the role that is being cast.

Q.5.2   How do I add or update photos in my profile?    
 
 
 

You can bring your photo to one of our scanning locations. Please bring hard copies or a disc with your photos in a digital format. (See our LA locations in section 2.1.)

To upload your photo online, highlight the Resume button on the blue toolbar. Click the Add Photos button. (You can also find the photo uploading form by clicking on the Add Photo button in the Frequent Tasks area on your Talent Welcome page.)

Browse for the photo on your desktop, click Add Photo and write us a note with any instructions. 

Photos should be sent as JPEGs with a resolution of 72 dpi and a height of at least 500 pixels.  You will be prompted for your credit card billing information and we will send you a confirmation receipt.  Please allow two business days for photos processed using the photo uploader.

If neither of the above options are available to you, you can mail photos to 3250 Wilshire Blvd. Ste. 1800. (Note: Please send reproductions only! We are not responsible for original photos. If you choose to send in original photos, you do so at your own risk).

Q.5.3   How do I make one of my additional photos my Premiere photo?  
 

Currently you cannot change an additional photo into your Premiere photo online. Come to one of our two locations or call our Talent Support team at (323) 462-8200, ext. 353, Monday through Friday, 9:30 a.m. to 6 p.m. and we will take an order for your request.

There is a $25 upgrade fee to switch out an existing additional photo for your Premiere photo.

Q.5.4  How do I copy photos from one account to another?  
 

Copying photos from one profile to another will incur a fee of $10 for each photo.

To move an additional photo into the premiere spot will cost $35 ($10 copy fee plus $25 upgrade fee).

Come into any of our three locations or call our Talent Support team at (323) 462-8200, ext. 353, Monday through Friday, 9:30 a.m. to 6 p.m.

Q.5.5   I updated my photo. Why isn't it up, and why am I still seeing my old photo?  
 

Photos are posted within 24 - 48 business hours. If it hasn't been 24 hours since you uploaded your photo, please be patient.  The process is not instantaneous.  We will send you an invoice within 1 - 2 business days and will post the photo when payment via Paypal has cleared.

If you still see your old photo after waiting 48 hours, you probably need to clear the cache or delete the temporary internet files on your internet browser. Your computer remembers the pages you have visited to help you get there more quickly the next time you visit. You might be pulling information from your computer's memory rather than what's actually on a live website.

To delete temporary internet files using Internet Explorer, click on the Tools drop-down menu at the top of the screen. Now click on Internet Options. A new window will pop up. Click on Delete in the middle of the menu under the Browsing History heading. Another window will pop up asking you to choose which files to delete. Check the box that says Delete Cookies. A window will open asking for you to confirm your request. Click Yes and then Close.    (See Figure 1 below.)

To delete temporary internet files using Firefox, click on the Tools drop-down menu at the top of the screen.  Click Clear Private Data, then click Clear Cookies and Clear Cache. Choose Clear Private Data Now. (See Figure 2 below.) 

Log back into your Casting Networks account. You should be able to see your new photos now.

Figure 1:

Figure 2:

Q.5.6   Why are no photos showing up on my resume?  
 

Our system requires that you have Flash Player on your computer to view photos.

To install Flash Player, visit our homepage at www.lacasting.com. Click on Get Macromedia Flash Player at the bottom of the page and follow the instructions.

Once the installation is complete, log back into your Casting Networks profile. If you still cannot see your photos, please call (323) 462-8200, ext. 353 and we will troubleshoot with you over the phone.

Q.5.7   Do I have to bring a 8x10 hard copy of my photo into your office?  
 

No. We can use any form of a photo. 4X6's, snapshots or photos on a disc also work. We don't like to scan photos much smaller than 4x6 because the quality is not ideal and photos end up looking blurry or pixelated.  If you would like to submit digital photos please make sure they are at least 600 pixels in height and 72 dpi. 

Q.5.8   Can I email you a headshot or digital photo?  
 

If you are redeeming your first free photo or you are doing an Agency free photo switch, please come in to one of our offices. Otherwise, you can update your photos on your profile. The photo uploading form you fill out (accessible from the Resume screen) is sent in email format to our photos department. The photo should be a JPEG image with a resolution of 72 dpi and a height of at least 600 pixels.

Figure 1:

Figure 2:

Figure 3:

Q.5.9   Where are the digital photos that you took of me when I registered?  
 

Casting Directors are the only people with access to your digital photos.  If you'd like to view your photos, please feel free to stop by one of our offices and we will show them to you.

Q.5.10   How do I delete photos?  
 

If you would like a photo permanently removed from your profile please come into one of our two locations or call our Talent Support team at (323) 462-8200, ext. 353.

Q.5.11   How many photos can I put on my profile?  
 

The limit is 50 photos per profile. 

   
 
My Resume
Q.6.1  I've entered my resume information. Why can't I see it?  
 

There could be two reasons why you are unable to see your resume.

1. Adding skills is not the same thing as creating your resume.

The Skills section is for you to let Casting Directors know things about yourself that may not be on your resume.

 

2. Your Agent may have you listed as as a model rather than as an actor, which means that your resume will not appear. Contact them to change your status on the site.

Please read the next question to see how to enter or update information on your resume.

Q.6.2  How do I enter or update my resume?  
 
    1. Go to www.lacasting.com and log in to your account.
    2. Highlight the word Resume in the toolbar and then click Edit Resume in the drop-down menu.
    3. To add a new heading click + Add a new heading here, then save what you've input by clicking on the disk icon to the right of your heading.
    4. To add a credit, click + Add a new credit here and save what you've input by clicking on the disk icon to the right of your credit.
    5. To move your headings or credits up or down, click on the up and down arrows next to each listing.
    6. To edit an existing entry, click on the pencil symbol to it the right of that credit or heading.  When you are finished editing the listing, click on the disk icon to save your changes.

Figure 1.

Figure 2.

         

Also, click here to view our video tutorial.

Q.6.3  How do I create a resume link?  
 
  1. Log in to your account.
  2. Highlight Resume from the blue bar and click on Resume Link.
  3. Select a word/words or a phrase to be identified with your link, for example, your name.
  4. Click on Create link.

Figure 1.

Q.6.4  I've changed/removed my representation, why are they still listed on my resume?  
 
  1. When creating your Profile, you or your Agent can input your representation information in the Agencies field. You can clear this information by logging in to your account and go to your Profile. Choose Representation and clear the field. (Make sure to click Save at the bottom of the page.)

    Remember, this is only a text field. It does not link to your Agent.

Q.6.5  Why are no photos showing on my resume?  
 

Our system requires that you have Flash Player on your computer to view photos.

To install Flash Player, visit our homepage at www.lacasting.com. Click on Get Macromedia Flash Player at the bottom of the page and follow the instructions.

Once the installation is complete, log back into your Casting Networks profile. If you still cannot see your photos, please call (323) 462-8200, ext. 353 and we will troubleshoot with you over the phone.

   
 
My Video & Audio
Q.7.1   What are Submission Videos?  
 

If a Casting Director requests a video for a specific role, you must be signed up for Media Hosting™ in order to submit one. Please note that it is not necessary to send a video in order to submit.

In order to submit a video, upload it from your Media Bin. If you have a webcam or video camera, you can record yourself reading copy or performing a special skill and load it video into your Media Bin. Upload it from there.

When a video is attached to your submission you will automatically appear at the top of a Casting Director's page.


Q.7.2   What formats can my Reel/Clips be?  
 

The online Video Uploader accepts the following video file extensions:

.3gp, .3gp2, .avi, .dv, .mpg4 and .mov

Suggested In-House format: DVD video

If you need to convert your file to an accepted media type, use this website to do it for free: www.media-convert.com.

Q.7.3   Can L.A. Casting upload my audio or video for me?  
 

Yes, we can!

You can either bring your media into our main office at 3250 Wilshire Blvd. Ste. 1800 Los Angeles, CA 90010, or send it to us in the mail. You must fill out a form In-Office or download and complete the form from our site and include it with your sent media.

You can download the upload form here.

You will pay a minimum fee of $25 for all media processed In-House.

If you would like your media returned to you, please include a self-addressed stamped envelope.

If you are loading Skill Clips onto specific credits on your resume, you can upload the the videos yourself. Click on the Media Bin button in your Resume drop-down menu and follow the upload instructions. Video clips can be up to two minutes long and your first five uploads are free. The sixth upload and any subsequent uploads will cost $5 a piece.

Q.7.4   How do I upload a video file?  
 

Video File Upload

1. Make sure that the File tab is selected.

2. Open the folder with the video file and drag the highest quality version of the video that you have onto the Drop Zone.

After a few seconds of loading, the movie will be ready to edit and upload.

Q.7.5  Do I need to install a plug-in in order to use the Video Uploader?  
 

Yes. Once you’re in your Media Bin, click on Add Video to Cart. The page will give you a link to download the plug-in necessary to view the Video Uploader. Click on Get Plug-in and run the program on your computer, which will guide you through the installation process. After the plug-in has finished installing, restart your internet browser and the Video Uploader will display.

Q.7.6   How do I plug in a video camera?  
 

Most video cameras that can interface with our publisher use the IEEE 1394 stardard (often called Firewire or iLink).

1. To connect the video camera to a computer with an IEEE 1394 port, connect the digital video port on the camera (usually labeled DV or DV Out) to the Firewire port on your computer using a Firewire cable.

2. Turn the video camera on.

3. The camera should now be available for control via the publisher.

Q.7.7   How do I capture from a recorded tape?  
 

1. Connect your digital Video Camera (DV, DVC, Digi8) to your computer via an IEEE 1394 (Firewire or iLink) connection.

2. Turn the Video Camera on.

3. Place it in VCR mode (VTR mode or playback mode).

4. In the publisher, click the Video Camera tab.

5. If more than one video camera is available, select the Video Camera you are capturing from.

6. Using the controls provided by the publisher, rewind and fast forward to the point in the tape where you want to begin recording.

7. Press Play to start the tape at the desired place.

8. Press Start Capture to begin capturing the signal from the tape into the publisher.

9. Press the Done button to complete capture and proceed to edit mode.

Q.7.8   How do I upload from a webcam?  
 

1. Make sure that the webcam is plugged in and that you have the drivers supporting it installed.

2. In the publisher, click the Webcam tab.

3. If prompted, select your webcam from the list of connected devices. (Some webcam drivers cause two icons to appear. Just pick one; they both work.)

4. Using the Audio Source Selection Box below the Preview Window, choose the audio source you want to record sound from.

Q.7.9  How can I add a video/audio clip to my account?  
 

Click on Add Video from the Frequent Tasks area on the Welcome page to upload 5 media clips for free if you have Media Hosting™. Click on the type of media clip you are uploading - video or audio. Browse your computer or outside source, locate the file and click Upload.

Please reference the guidelines here.

Q.7.10   What is the difference between my Skill Clips and my demo reel?  
 

Your demo reel (a six-minute sample of your work) allows Casting Directors to see examples of your work when considering you for auditions.  Skill clips are an even more direct way to showcase the skills listed in your resume.  Use a skill clip to prove to a Casting Director that you can juggle!

Q.7.11   I'm downloading an accepted form of media. Why is it not being accepted?  
 

The file type is not the only thing that determines whether or not your media can be uploaded.  Your video may not have the correct compression and encoding or the file may be too big.

Q.7.12  After I download and install the plug-in on Firefox, when I refresh my browser the link still displays.  
 

Vista users: Unfortunately, the video uploader is currently not compatible with Vista.
Please come into one of our offices to upload your video or use a computer that does not have Vista.

Firefox users: Close out of Firefox and restart it. Once you log into your account again and add video to your cart, the video uploader will display.

Q.7.13  When I play my clip, why does it say “Video Coming Soon”?  
 

Your clip must first be approved by Casting Networks.  It will be approved within 24 hours.

   
 
Website Builder
Q.8.1   How much does it cost to create my own website on Casting Networks?  
 

If you have a talent account on lacasting.com you can create a free website for a one month trial period. After your trial period ends, the fee is $5 per month.

Q.8.2   How much does it cost to add new photos?  
 

There is a standard fee to place photos on lacasting.com; however, there is no fee to copy photos from your talent account to your website. Once you add photos to your talent account, they will automatically appear on your website. Be sure to check the Website Builder to verify your display options.

Q.8.3   How can I add more photos to my website?  
 

You can add photos to your Casting Networks website by logging in to your talent account on LACasting.com. From there, highlight the Resume button at the top of your Welcome screen. From the drop-down menu, click on the Add Photos button to upload photos to your account. In the notes section, indicate if you want your photos to appear on your website, your talent account or both.

Q.8.4   Why am I seeing duplicate photos on my picture page?  
 

You are seeing duplicate photos because you have linked accounts and all photos from the linked accounts are pulled into Website Builder. Go to your Pictures page in the Website Builder and uncheck the photos you do not want to appear on the website. If you are also seeing duplicate photos on your homepage, click on the Edit button.

Q.8.5   How can I change my website design?  
 

You can change your website design at any time by logging into your talent account and clicking on the My Websites tab. From there, click Edit. You can edit your website design on the first page by clicking Select, then Finish.

Q.8.6   Can I edit the information on my website at anytime?  
 

You can edit your website at any time by clicking Edit under the My Website tab on your talent homepage.

Q.8.7   How do I edit my Contact info?  
 

On your Website Builder page, click the Contact button on the right-hand side of the screen. Click Edit, then click Save.

Q.8.8   Why isn't my email address showing up on my website?  
 

Visitors to your website can email you directly on the Contact page. Your email address doesn’t display on the website but is required in the Website Builder in order for the Contact form to function. We do this to reduce the chance of your email address being used for spam.

Q.8.9   Can I have more than one website?  
 

Yes, you can have multiple websites. This is useful if you want your websites to describe different parts of your career. For example, if you are an actor and a stylist, you could have a separate site for skill set.

Q.8.10   How do I delete my website?  
 

To delete a website, click the Delete button next to it on the My Websites tab. Once you delete it, you cannot retrieve it again.

Q.8.11   What is my website address/url?  
 

You can find your url by going into Website Builder and clicking on the Finish tab. Usually talent choose a url with their name in it: http://www.talent.lacasting.com/yourname

Q.8.12   Why can't I view my website?  
 

If you have not finished your website yet you will not be able to view it. Go to Website Builder and click the Finish button at the end of the process.

The other reason you may not be able to view your website is that your payment has lapsed. Go to the My Website tab and click Edit. From there, click on Edit Billing Info and re-activate your account.

Q.8.13   How do I choose my domain name?  
 

You have two options for a domain name. You can use the domain name that you created with Website Builder (www.talent.lacasting.com/yourname) or you can click the GoDaddy.com banner on the Confirmation page to create a personalized domain name. GoDaddy.com will help you link your new domain name to the website you created using Casting Networks Website Builder.

Q.8.14   What if I currently have a website URL I want to use with Website Builder?  
 

You can redirect your URL to point to the website you build with Casting Networks. Contact the company you have purchased your URL through and ask them how to forward your URL (with masking) to your Casting Networks URL. Godaddy.com has information about masking at: http://help.godaddy.com/article.php?article_id=424&topic_id=&isc=touchdown8

Q.8.15   If I want to purchase my own domain name, or if I already have purchased a domain name that I want to direct to the CNI website, what website address will I point it to?  
 

Your domain name will point to the website address that was created for you when you finished the Website Builder: talent.lacasting.com/yourname. If you do not know your assigned website address, you can find it by logging in to LACasting.com and clicking on the “My Websites” tab on your Welcome screen. From there, click on the Edit button, then click on the Finish arrow on the upper left-hand side of the screen. Now you can see your URL.

You will need to contact the company through which you purchased the domain name and ask them how to forward your URL (with masking) to your Casting Networks url. Godaddy.com has information about masking at: http://help.godaddy.com/article.php?article_id=424&topic_id=&isc=touchdown8

Q.8.16   I need assistance with my website!  
 

Please email your questions and comments to WebBuilder@castingnetworks.com.
Be sure to include your name website address.

   
 
My Audition Confirmations
Q.9.1   How will my Agent get my audition confirmation?  
 

Your Agent can see your response on his/her Worksheet. If your response is that you need to re-schedule or decline an Audition Confirmation, your Agent will contact you. If you accept an audition, your Agent and the Casting Director will be notified immediately.

Q.9.2   When I click on the link in my email, it just takes me to my homepage.  
 

You must be logged in to your LA Casting profile for the link to take you to the Confirmations page. Log in, click on Alerts and find your audition notice.

Q.9.3   Can I make last-minute changes to my confirmation?  
 

Yes. However, we advise you to be certain during your initial response. With any changes, please confirm that your Agent received it.

Q.9.4   Will I be able to respond via cell phone?  
 

Communication with our Audition Confirmation system takes place through the Confirmation link only.

Q.9.5  If I do not have an Agent, who receives my confirmation status?  
 

If you are non-represented, your response will go directly to the Casting Director.